Refund policy

Policy for Hue La La Gems:

  • Regular-priced jewelry: Eligible for return within 14 days of delivery.

  • Vintage and one-of-a-kind pieces: Also eligible for return within 14 days of delivery.

  • Sale items: Final sale.

  • Return condition: Items must be unworn and in their original condition, with original packaging where applicable.

  • Return shipping: Customer pays for change-of-mind returns.

  • Damaged, defective, or incorrect orders: Customers should contact you for resolution, regardless of sale status, subject to applicable law.

  • Refunds: Issued to the original payment method after the returned item is received and inspected.